Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Kikuhai (UEN: 201558353072S), a company registered with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore, is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website providing notarial certification services in Singapore.

This policy complies with the Singapore Personal Data Protection Act 2012 (PDPA), the European Union General Data Protection Regulation (GDPR), and other applicable data protection laws.

1. Information We Collect

1.1 Personal Data

We collect personal information that you voluntarily provide to us when you:

  • Submit Contact Forms: Including your full name, email address, phone number, and message content describing your notarial service requirements
  • Request Services: Document details, identification information, and business-related data necessary for notarial certification
  • Subscribe to Communications: Email address and communication preferences
  • Engage with Our Services: Appointment details, service history, and correspondence records

1.2 Usage Data

We automatically collect certain information when you visit our website:

  • IP address and geographic location
  • Browser type and version
  • Device information (type, operating system, unique device identifiers)
  • Pages visited, time spent on pages, and navigation paths
  • Referring website addresses
  • Date and time stamps of visits
  • Clickstream data and interaction patterns

1.3 Cookies and Tracking Data

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This includes data collected through Google Analytics, Google Ads, Facebook Pixel, and Microsoft Bing Ads.

2. How We Use Your Information

We process your personal data for the following purposes, with corresponding legal bases:

  • Service Delivery: To provide notarial certification services, process your requests, and communicate about your inquiries (Legal Basis: Contractual necessity and legitimate interests)
  • Customer Support: To respond to your questions, resolve issues, and provide technical assistance (Legal Basis: Legitimate interests and consent)
  • Website Improvement: To analyze usage patterns, optimize user experience, and enhance website functionality (Legal Basis: Legitimate interests)
  • Marketing Communications: To send promotional materials, service updates, and relevant information about our notarial services (Legal Basis: Consent, which can be withdrawn at any time)
  • Legal Compliance: To comply with Singapore PDPA requirements, ACRA regulations, and other legal obligations (Legal Basis: Legal obligation)
  • Security and Fraud Prevention: To protect our website, detect unauthorized access, and prevent fraudulent activities (Legal Basis: Legitimate interests)
  • Analytics and Advertising: To measure advertising effectiveness and deliver targeted advertisements (Legal Basis: Consent through cookie acceptance)

3. How We Share Your Information

We may share your personal data with the following categories of recipients:

3.1 Service Providers

  • Web Hosting Services: For secure server infrastructure and website maintenance
  • Email Service Providers: For communication delivery and management
  • Cloud Storage Providers: For secure data storage and backup
  • Payment Processors: For processing service payments (when applicable)
  • IT Support Services: For technical maintenance and security

3.2 Advertising and Analytics Partners

  • Google LLC (Analytics and Ads services)
  • Meta Platforms, Inc. (Facebook advertising services)
  • Microsoft Corporation (Bing Ads services)

3.3 Legal and Regulatory Authorities

We may disclose your information when required by law, court order, or governmental regulation, including compliance with Singapore ACRA requirements and PDPA enforcement.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

Important: We do not sell your personal data to third parties for their independent marketing purposes. All data sharing is conducted under strict contractual agreements requiring recipients to maintain equivalent data protection standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide analytics insights.

4.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. This service collects:

  • Pages viewed and time spent on each page
  • User demographics and interests (when available)
  • Traffic sources and referral information
  • Device and browser information
  • Geographic location data

Google Analytics data is retained for 26 months and is used solely for website optimization purposes.

4.2 Google Ads Conversion Tracking and Remarketing

We use Google Ads to:

  • Track conversions from our advertising campaigns
  • Display targeted advertisements to previous website visitors
  • Measure the effectiveness of our marketing efforts
  • Create similar audiences for advertising purposes

Google Ads uses cookies to track your interactions with our advertisements and website.

4.3 Facebook Pixel

The Facebook Pixel is implemented on our website to:

  • Track conversions from Facebook advertisements
  • Build custom audiences for targeted advertising
  • Create lookalike audiences for campaign optimization
  • Deliver personalized advertisements on Facebook and Instagram
  • Measure and improve advertising ROI

Facebook Pixel collects information about your website activities and links them to your Facebook profile (if you are logged in).

4.4 Microsoft Bing Ads

We use Bing Ads UET (Universal Event Tracking) to track conversions and optimize our advertising campaigns on the Microsoft Advertising network.

4.5 How to Opt-Out of Tracking

You can control cookies and tracking through several methods:

  • Browser Settings: Most browsers allow you to refuse cookies or delete existing cookies through their settings menu
  • Google Ads Settings: Visit Google Ads Settings to manage your advertising preferences and opt-out of personalized advertising
  • Facebook Ad Preferences: Adjust your advertising preferences in your Facebook account settings
  • Network Advertising Initiative: Visit the NAI opt-out page to opt-out of interest-based advertising from participating companies
  • Browser Add-ons: Install privacy-focused browser extensions that block tracking cookies
  • Do Not Track: Enable Do Not Track signals in your browser preferences

Note: Disabling cookies may affect website functionality and your user experience.

5. Your Privacy Rights

Under the Singapore PDPA and GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data that we hold. We will provide this information in a commonly used electronic format.

Right to Correction/Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

Right to Object to Processing

You have the right to object to our processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

Right to Restriction of Processing

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of your data.

Right to Non-Discrimination

You will not receive discriminatory treatment for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information provided in the Company Information section. We will respond to your request within 30 days as required by applicable law.

6. Platform-Specific Disclosures

6.1 Google (Google Analytics and Google Ads)

When you visit our website, data is shared with Google LLC, including:

  • Cookie identifiers and device information
  • IP addresses (anonymized when possible)
  • Browsing behavior and interaction data
  • Conversion events and goal completions

Google processes this data according to its own privacy policy. Data is stored on Google servers, which may be located outside Singapore.

6.2 Meta/Facebook (Facebook Pixel and Custom Audiences)

The Facebook Pixel shares the following information with Meta Platforms, Inc.:

  • Pixel ID and browser information
  • Pages visited and actions taken on our website
  • Device identifiers and IP addresses
  • Facebook user IDs (if logged into Facebook)

This data enables us to create Custom Audiences and Lookalike Audiences for advertising purposes. Meta processes this data according to its Data Policy.

6.3 Microsoft/Bing (Bing Ads)

Microsoft Bing Ads UET tag collects:

  • Conversion data from our advertising campaigns
  • User behavior on our website
  • Device and browser information

Microsoft processes this data in accordance with its Privacy Statement.

Cross-Border Data Transfers: These platforms may transfer your data to servers located outside Singapore and the European Economic Area. Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

7. Global Privacy Control (GPC) Support

We respect Global Privacy Control (GPC) signals transmitted by your browser. GPC is a technical specification that allows you to express your privacy preferences regarding the sale or sharing of your personal information.

How to Enable GPC

  • Use a browser that supports GPC (such as Firefox, Brave, or DuckDuckGo)
  • Install a GPC-enabled browser extension
  • Enable the GPC setting in your browser preferences

When we detect a GPC signal from your browser, we will honor your preference and limit data sharing accordingly, to the extent required by applicable law.

8. No Automated Decision-Making

We do not use automated decision-making processes, including profiling, that produce legal effects or similarly significantly affect you. All decisions regarding your service requests, document processing, and customer interactions are made by human professionals.

While we use analytics tools to understand website usage patterns, these tools do not make automated decisions that affect your rights or access to our services.

9. Data Security Measures